As happens every January, we held our annual awards breakfast on January 24, 2018, when broker owner John Sass announced Century 21 Cedarcrest Realty’s top agents in terms of production and customer service. These awards recognize those real estate agents who earned the highest gross closed commissions and highest customer satisfaction scores in 2017.
John presented the following Century 21 customer service and production awards at the event:
1 – Quality Service Producer: Patricia Popola and Joey Scotto for attaining an overall 90 percent approval rating in the past year.
2 – Quality Service Pinnacle Producer: Bruno Marino, Tracy Chan and Frank Conturso for attaining a 95 percent approval rating for two or more consecutive years.
3 – Century 21 CENTURION Producer: Tracy Chan, the number one agent in production at Century 21 Cedarcrest. Not only that, Tracy has distinguished herself in another way: she is ranked 13 out of over 1000 agents throughout Century 21’s entire New Jersey/Delaware region (putting her in the top 2 percent!) and a Century 21 Presidents Award winner. She had over $16 million in sales volume in 2017. Tracy is also a New Jersey Association of Realtors® (NJAR) Gold Level Circle of Excellence® Sales Award® winner.
4 – Century 21 Masters Emerald Level: Frank Conturso and Joey Scotto, who ranked second and third respectively in gross closed commissions at Century 21 Cedarcrest. Both are also NJAR Silver Level Circle of Excellence® winners.
In addition, Patricia Popola, Susan McGarrity and Bruno Marino were recognized for being among the top six agents in gross closed commissions in the office. All Century 21 Quality Service and Top Producer award winners will be recognized at the Greater New Jersey Brokers Council Gala at The Venetian in Garfield, N.J. on March 8, 2018. At that event, another Century 21 Cedarcrest agent, Paula Cano, will receive an NJAR Circle of Excellence® Bronze Level Sales Award®.
John also shared the year’s high points at the event, including the agency’s growth in terms of commission figures, numbers of transactions and numbers of real estate agents since he became the broker of record and owner of Century 21 Cedarcrest in late July 2009.
“We had about 16 people and we were doing between $15 and $20 million in sales volume at that time and in 2017, we did over $90 million in sales volume. Last year was our eighth straight year of positive growth, and we closed transactions in 59 different municipalities throughout New Jersey,” said John. He also pointed out that the growth curve meant that not only did Century 21 Cedarcrest survive the Great Recession and the housing market collapse but continued to show positive growth year over year—in sales volume and agents. We now have 70 real estate agents on our roster.
More good news revealed at the awards breakfast: for the fourth year in a row, Century 21 Cedarcrest Realty was the GOLD MEDALLION Office Award Winner and Century 21 Quality Service Pinnacle Award winner for the region, reflecting total office production and customer satisfaction scores. We are delighted to add this to the honor of being named “Best Realtor” in Suburban Essex magazine’s 2017 Best of Essex Readers’ Choice Awards, in recognition of our high level of customer service, for the third consecutive year.
What’s the secret to all this success? John points out several factors:
- Our team’s commitment to customer service and leveraging the leading real estate technology tools to expand listing reach, improve lead generation and enhance customer relationship marketing
- Onsite training and professional development, including informational and educations webinars and seminars, and professional development classes
- His investment in external marketing efforts, including website updates, social media marketing, TV commercials and direct mail campaigns.
We’re all looking forward to a great 2018 for the home buyers and sellers we help throughout northern New Jersey and beyond!